Exclusive offer for residents
Have your balcony glass cleaned during the full building window clean. We jump into your balcony on the way past to give it a professional clean, including the sections the Body Corporate does not cover. Fixed prices by balcony size. Pay online for instant confirmation and we will SMS you a reminder the day before.
Why book
Glass you cannot normally reach
We access your balcony externally by rope, with specialised equipment, and reach the glass that is difficult or impossible to clean properly from inside.
No access, no disruption
No need to be home and nobody comes inside. The clean is done entirely from the outside.
Streak free results
Pure triple filtered deionised water and traditional window cleaning methods. Spotless glass with no chemicals or residue.
Done with the building clean
Our crew is already on the ropes outside your apartment. That is why the price is fixed and the offer is only open during the scheduled clean.
Scope
A premium exterior clean of the glass around your balcony. Kept simple so it stays affordable.
Balustrade glass, fixed windows and sliding doors, cleaned from the outside while the building clean is underway.
Interior facing surfaces of balcony balustrade glass
Exterior facing surfaces of fixed glass windows and sliding doors
A cleaning schedule in advance so you know when to expect us
Stain removal such as hard water marks, rust, paint, mould, grease or oil
Chemical treatment, buffing or restoration
Moving furniture or personal items
Any surface not listed under Included
Please make sure windows and access areas are clear of furniture and personal items. If access is blocked or unsafe your booking may be skipped and refunded.
Fixed prices, GST included
Measure the floor area of your balcony. Each plan below is drawn to the same scale on a one metre grid, so compare the shape to your balcony. If in doubt email a photo to [email protected] and we will confirm. More than one balcony? Choose how many at checkout.
1 metre. Thick line is your apartment wall, thin line is the balustrade.
Over 45 sqm
Custom quote
Penthouse, rooftop or multiple terraces
Prices include GST. By booking you agree to the Balcony Glass Cleaning Terms & Conditions, and to our Privacy Policy.
How to book
01
Pick the size band above. If you have more than one balcony, choose how many at checkout.
02
Building, unit number and a mobile for the reminder. Bookings close 5 calendar days before the scheduled start of the building clean.
03
Instant confirmation by email. We SMS you a reminder the day before so you can sweep the balcony and move things off the walls and glass.
FAQ
No. The clean is done entirely from the outside by rope access. Nobody enters your apartment, so no muddy boots and no equipment through your living room.
During the scheduled building clean, which is why this offer is only open for a limited time. The approximate cleaning schedule is posted in your lift or lobby, and we will send you an SMS the day before your clean.
Move furniture, pot plants and personal items away from the glass and railings. If we cannot access the area safely we may skip it, and your payment is refunded.
The inward facing side of your balustrade glass, and the outside of your fixed windows and sliding doors. That is the external glass the building clean does not cover. Nobody comes inside, so the inside face of your windows is not part of this clean.
Email [email protected] within 48 hours with a description and clear photos. If the concern relates to an included surface we re-clean it at no cost. Time-stamped before and after photos are taken during every clean for quality assurance.
Yes. Cancel more than 48 hours before the scheduled start of the building clean for a full refund. Cancellations inside 48 hours are treated as late and are not refunded. Email [email protected] or call 1800 575 074.
Yes, if they are the same size band. Pick that size and set the quantity to the number of balconies, and we will do them all on the same visit. If your balconies fall into different size bands, each one needs its own booking, so the price matches the balcony we are cleaning.
If your balcony is larger than the band you booked, we may charge the difference or cancel and refund the booking. If you are unsure, email us a photo before you book.
Only available during the scheduled building clean. Bookings close 5 days before the start date.
Balcony booking
One balcony, one booking. Fill this in once and choose how you would like to pay.
By booking you agree to the balcony cleaning terms and conditions for this service.
We use these details to book, schedule and carry out your clean, and to contact you about it. Nothing else. See our Privacy Policy.
Over 45 sqm
Penthouse, rooftop and wraparound terraces are priced one at a time. Fill this in and we will come back with a fixed price.
Balcony glass clean
By booking a balcony glass clean with Abseil Pro, you agree to the following terms. Abseil Pro is The Trustee for Abseil.Pro Trust, ABN 99 422 738 977.
1. Scope of Service
Your booking includes a surface clean using pure deionised water across the following areas, where accessible and unobstructed:
Interior-facing surfaces of balcony balustrades
Exterior-facing surfaces of fixed glass and sliding doors
2. Exclusions
The following are not included in this service:
Stain removal (e.g. rust, paint, calcium, hard water, mould, oil or planter run-off)
Deep cleaning, chemical treatment or abrasive scrubbing
Cleaning of floors, walls, soffits or any surface other than the glass listed above, which is covered by the full Balcony Clean
Removal of debris, rubbish or heavy organic matter
Any surfaces or areas blocked by furniture, pot plants or personal items
Repairs or treatment of surface defects or damage
Additional balconies or outdoor areas not covered in your selection
3. Resident Preparation Requirements
To ensure a successful clean:
All furniture and personal items must be moved away from glass and railings
If access is blocked or unsafe, we may cancel or skip the service. If this happens, your payment will be refunded in full under clause 7
4. Size Accuracy
Pricing is based on the balcony size selected during booking. If your balcony exceeds the nominated size band, additional charges may apply, or we may cancel the booking and refund your payment in full under clause 7.
If in doubt, please email us with a photo for clarification.
5. Inspection and Reporting
We want you to be happy with the result. If you have any concerns:
Email [email protected]
Include a description of the issue and clear supporting photos
Reports must be submitted within 48 hours of the service
After this time, the clean will be deemed accepted and closed. This timeframe applies in addition to your rights under clause 11.
6. Reinspection and Rectification
If a valid concern is raised within 48 hours:
We will review your photos and, if required, inspect the site
If the concern relates to included surfaces and is within scope, we will re-clean the affected area at no additional cost
If the issue relates to an excluded item (e.g. staining or blocked access), we will offer a quote for additional works
7. Refunds
You will be refunded in full if:
You cancel more than 48 hours before the scheduled start of the building clean
We are unable to complete the scope of work described above
Access to your balcony is blocked or unsafe and we cannot carry out the clean
Your balcony is outside the size band you booked and we cancel rather than charge the difference
Where you raise a concern within the reporting timeframe and it relates to an included surface, we re-clean the affected area at no cost, as set out in clause 6. Clause 11 sets out your rights under the Australian Consumer Law, which apply in addition to this clause.
8. Photos and Documentation
Abseil Pro takes time-stamped before and after photos during the clean, as a record of the work and so we can review any concern you raise. These photos are for that purpose only. They are not published, not used in advertising or on social media, and are held in line with our Privacy Policy. By booking this service you consent to photos being taken on this basis.
9. Agreement
By proceeding with your booking, you acknowledge that you have read, understood and agree to the above terms. You also confirm that:
The selected balcony size is accurate
The area will be cleared and prepared for access
You understand the difference between surface cleaning and stain removal
You accept the reporting and resolution timeframes listed above
10. Cancellations
We understand that plans can change. Please notify us as early as possible if you need to cancel or reschedule your booking.
Cancellations made more than 48 hours before the scheduled start of the building clean will receive a full refund
Cancellations made within 48 hours of the scheduled start will be considered a late cancellation, and no refund will be issued
To cancel, please email [email protected] or call us on 1800 575 074.
11. Your rights under the Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law. Our services come with guarantees that cannot be excluded, including that they will be provided with due care and skill and within a reasonable time. If a service fails to meet one of those guarantees you are entitled to a remedy, and for a major failure you are entitled to cancel and obtain a refund. The reporting and cancellation timeframes above are how we prefer to sort concerns out quickly. They apply in addition to those rights, not instead of them.
Questions before you book? Email [email protected] or call 1800 575 074.
